return policies

All branded apparel and sports uniforms are custom-made to order. As such, we do not accept returns or offer refunds for sizing issues, design changes, or buyer’s remorse once production has begun.

• If you receive an item that is defective, damaged, or incorrectly branded, please notify us within 7 days of delivery.
• Include your order number, photos of the issue, and a description of the problem.
• Upon verification, we will offer a replacement or issue a refund as a credit to your account unless otherwise authorized by management.

• Custom-branded apparel (e.g., team uniforms, personalized gear)
• Items that have been worn, washed, or altered
• Bulk orders unless defective

We do not offer exchanges for sizing issues on custom items. Please refer to our /size-guideSize Guide before placing your order.

• If a return is approved, we will provide a prepaid shipping label.
• Unauthorized returns will not be accepted or refunded.
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If you have any questions or concerns, please reach out to our support team at info@doublebluepromo.ca

We appreciate your business,